Versand

Shipping Policy

Shipping Cost

Avenlo currently offers free standard shipping on eligible orders to the United States.

Estimated Delivery Time

Estimated delivery is generally 6–12 business days after the order has been processed and shipped.

Delivery times are estimates and may be affected by carrier delays, customs processing, severe weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

Order Processing

Orders require processing before shipment. Tracking information will be provided when available.

Third-Party Fulfillment

Some Avenlo products may be stored, processed, and shipped by third-party fulfillment partners. Your order may therefore be dispatched from a location different from Avenlo’s business address.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Lost, Damaged, or Undelivered Orders

If your order appears lost, arrives damaged, or has not arrived within a reasonable period after the estimated delivery window, please contact us using the contact information provided on our website. Please include your order number and relevant details so we can investigate the shipment.

Nothing in this policy limits any rights or remedies available under applicable law.