Refund policy

Return & Refund Policy

All sales are final. Avenlo does not offer voluntary returns, exchanges, or refunds for change of mind, personal preference, or ordering the wrong item or variant.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery. Please include your order number, a description of the issue, and clear photos where appropriate.

We will review your request and, where required by applicable law or otherwise approved by us, provide an appropriate remedy, which may include a replacement or refund.

Please do not return any product without contacting us first. If a return is required, we will provide return instructions.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

Statutory Rights

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Contact

For questions regarding an order or this policy, please contact us using the contact information provided on our website.